Home --> Shipping And Returns Information Shipping And Returns InformationOrdering Deadlines
For next day delivery, please ensure you order before 3pm Monday thru Thursday. Next day orders placed on Friday, Saturday or Sunday will be despatched after 3pm on the following Monday (Tuesday if following a bank holiday).
Delivery Times
UK domestic : deliveries usually take 2-3 working days from ordering.
International : deliveries usually take 5-10 working days within Europe, 3 weeks USA/Australia/Canada from ordering.
Unwanted / Ordered In Error Policy
If you wish to exchange a product you ordered by mistake, or decide you do not want, you may return it to us at your own cost providing it is completely unopened and in re-sellable condition. Once the product is received back unopened and undamaged, we will immediately dispatch your new/correct choice. This will incur a restocking fee of £5.
If you wish to obtain a refund for an incorrectly ordered product, the same process applies as above, and a refund fee of £5 will be deducted from the total amount that goes back onto your credit/debit card. If you wish for a credit note to redeem against your next order we can do this for you for the amount (minus £5 fee) and this will be arranged as soon as we receive the product(s) back.
Please note you are strongly encouraged to research any products you are not sure about, including the ingredients list / usage. We are not liable for any products you order, then change your mind about upon delivery.
Re-shipping Policy
If we need to reship a package because the items we send are returned back to us by our couriers (Return to Sender), for any of the following reasons, a charge of £5 (minimum) will be incurred:
Customer not being in / on holiday
Customer not being in then parcel not being collected in specified time
Wrong delivery address specified by customer
Item being refused by someone at same address
International Shipping Policies
Power Foods is happy to ship worldwide. International shipping is automatically calculated for the following countries:
Australia
Austria
Belgium
Canada
Denmark
Finland
France
Germany
Gibraltar
Greece
Irish Republic
Italy
Luxembourg
Netherlands
Northern Ireland
Norway
Portugal
Spain
Sweden
United States
For shipping charges for countries not on this list please contact us directly on: sales@herculesmuscle.co.uk
For international orders below 2kg, customers may choose the following options:
International Airmail
Recorded International Airmail
The International Airmail option is free. However it is un-trackable and uninsured. Therefore Hercules Muscle Promotions Limited is not liable for any lost or damaged shipments.
We recommend all international customers pay the surcharge for Recorded International Airmail. This is insured and Hercules Muscle Promotions Limited will guarantee successful delivery of undamaged goods.*
* Please note, Hercules Muscle Promotions Limited will not be liable for any customs seizures. Refunds will only be given in instances where the order has been returned to us. Shipping costs will be deducted from any refunds given to under these circumstances.
All International orders above 2kg's are sent by International courier services.
Please note that all customers outside of the EU may have to pay local import duties / sales taxes on the value of their order.
|
